Frequently Asked Questions
WHAT AREAS DO YOU SERVICE?
DO YOU HAVE AN ORDER MINIMUM FOR ARRANGEMENT OR INSTALLATION?
Yes. For small arrangements a minimum of $150.00. For onsite installations Friday-Sunday there is a $1000 order minimum. Monday-Thursday there is a $500 order minimum. All others are delivery or pick-up only.
HOW FAR IN ADVANCE DO I NEED TO ORDER?
Our original and custom designs require significant time to create and source, so the earlier you order, the better! However, 3-4 weeks is usually sufficient.
I HAVE A LAST MINUTE EVENT! CAN YOU HELP?
We strive to accommodate everyone, and there might be an opening for your event. If we can fit you in, there is a $100 rush fee for orders with less than one week's notice. Last-minute orders require additional effort to rearrange schedules and cover extra shipping or balloon costs to ensure we have your materials on time. All bookings are subject to availability.
DO YOU REQUIRE A DEPOSIT FOR BOOKING?
Yes. After you submit your inquiry form, we will go ahead and discuss the details of your event and give you an estimate. Once you approve the estimate, a 50% deposit guarantees your event date and time.
I NEED TO CANCEL MY ORDER, CAN I GET A REFUND?
Deposits are non-refundable, however, if you notify us at least 7 days before your event, your deposit can be applied to a future booking. Orders cancelled with less than 7 days' notice will forfeit their deposit.
HOW LONG DO YOUR BALLOONS LAST?
At Balloons by Mina, we use only the highest quality balloons and materials, but some balloons may pop or deflate sooner than expected. We cannot guarantee their longevity once delivered or picked up. Various environmental factors such as weather, children, pets, different surfaces, hot or cluttered car conditions, and foliage can affect the lifespan of our creations. However, we will replace any balloons that pop during transportation or setup.
HOW DO I GET A PERSONALIZED QUOTE?
You can email us to get a personalized quote tailored to your specific event needs.
info@balloonsbymina.com or go to our INQUIRY page INQUIRE
DO YOU PROVIDE DELIVERY AND FULL SETUPS?
We offer delivery, installation, setup, assembly, and teardown services to ensure your event is stress-free.
*Delivery - Minimum $20 or $2/KM (one way only). Whichever is greater.
*Installation is 20% of the order subtotal and is not applied to anything dropped off, i.e., Bouquets or Balloon Filled Numbers.
CAN YOU HANDLE LARGE-SCALE CORPORATE EVENTS?
Absolutely! We have experience handling events of all sizes, including large-scale corporate events.